"What's vital for me when bringing on an agency is their body of work. Their work needs to be excellent and I need to feel a connection with the team, like I can easily work with them. What sold me on Light Touch was a call with Devan and Wil, their disposition and understanding of video production, examples of past work, how to manage and good rates are really what made me bring them on. Company culture is key and I feel I can go to anyone at Light Touch about my project and they will help get our project on track. There's a real team mentality and culture."